Testimonials

Our customers mean the world to us!

I have been using Brooks Robb and Callahan for years.  I have my homeowner's and my car insurance through them.  Nancy is my broker and she is great.  She is professional, courteous and very knowledgeable.  She is very easy to get in contact with and she always responds promptly to my emails.  I trust her.

- Timothy G., 2021

The fast and courteous services of BR&C make there professionalism second fo none! Thanks to Kristen and Lindsey!

- Adam C., 2021

Kristen and the team at Brooks Robb and Callahan helped me before, during, and after my car purchase, I sent questions that were swiftly answered,. They spoke to the dealership on my behalf and I didn't have to do anything, making my life easier.  I always feel like I am in good hands as they navigate the insurance world keeping my costs low and the stress level even lower.

- Terri E., 2021

I was in the process of signing a lease on my dream apartment and needed renter's insurance ASAP in order to complete the process. I had used Lemonade before, but based on a referral from a friend, I reached out to BR&C and am glad I did! Lindsey was able to get me multiple quotes within a few hours, and also provided valuable expertise advising me on what coverages were available and what I may need- all while keeping the quotes way below budget. I would absolutely recommend BR&C to anybody looking for insurance, and I will definitely be using them in the future!

- Ethan T., 2021

I've had nothing but good experiences with Brooks Robb & Callahan.  When purchasing my home Kristen got everything done in a timely manner.  She also thoroughly went through my different options and walked me through everything I needed to know.  When it came time for then leasing a car,  I had the same positive experiences: patient, thorough, and efficient.

- Scott G., 2020

We just switched over from GEICO for our homeowners insurance. The experience so far has been amazing, it’s so nice to get the personalized service they offer. We highly recommend looking into this company for your insurance needs.

- William W., 2020

Lindsey, Kristen and the team at Brooks Robb and Callahan are absolutely fantastic! Incredibly knowledgeable, kind and compassionate people. They are always happy to explain (and re-explain) my policies and answer any questions I have. They saved me over $700 between my home insurance, auto insurance, and jewelry/fur insurance. But more importantly, their service is outstanding! When I had a claim, they were so sensitive to my needs. I wouldn’t go anywhere else! The best customer service I’ve ever experienced!

- Dolores A., 2020

Kristen Ducharme is the rep I worked with, and she is excellent!  Would totally work with her and Brooks Robb and Callahan again if the need arises.

- Tom P., 2020

Do yourself a favor and give Brooks Robb & Callahan a call.  I had been using GEICO for years for my auto, home, umbrella, and motorcycle insurance. BRC was able to provide me with better coverage and at a much more competitive rate on all policies. In all, I will save close to $2000 in the next year because I switched to BRC, and the customer service was outstanding. Nancy took the time to explain the technical language of insurance policies to me. She was friendly, courteous, and professional. If you are looking to save money and receive personalized service, you should contact this insurance agency. I am not an employee of BRC nor do I have any business affiliation with the agency.

- Joe I., 2020

Brooks Robb & Callahan has been my insurance agent for 30 years and has delivered nothing less than top notch service. Home, auto, and marine - they’ve handled it all for me. Their knowledge, honesty, and professionalism makes them an invaluable asset in today’s world.

- Michael C., 2020

I am a decades long customer and would not even consider moving my business. The level of service is always at the "exceeds expectations" level.

- Jim B., 2020

They are the absolute best. I've referred many of my friends to them. They are responsive and a pleasure to interact with.

- David G., 2020

Despite having worked for insurance companies for over 40 years, I don't know all that much about auto and homeowners insurance. Kristen & Lindsey take time to explain policies and different options. They represent several insurance companies and really seek out the best fit for my needs. If you're thinking about going to a direct writer like Geico or Allstate to save a couple dollars, DON'T.

- Brad B., 2020

Been with this company for years...very knowledgeable courteous and always willing to help..Kristen is very professional and patient never had a complaint the company it general is great

- Mike G., 2020

I would like to write a recommendation for one of your agents Lindsey A. Stortz. I do not have a Facebook or Google mail account but wanted to ensure you heard from me regarding her exemplary service. Lindsey went above and beyond to assist me as I was changing policies in advance of a relocation to Delaware. She was professional, knowledgeable and went the extra mile in contacting me to bring me up-to-date about options and alternatives. I have worked in the customer service & human resource arena for 30 years & she is an individual I would gladly welcome into my employee team! Thank you.

- Judy P., 2020

I have been a client for over 20 years. Nancy and her staff have always been extremely professional, responsive, friendly and courteous. I have auto, homeowners and excessive liability insurance with the firm and highly recommend them!

- Richard P., 2020

I have been with Brooks Robb and Callahan for many years and it has always been a pleasure to deal with them. They are efficient, professional, worthy of trust and accurate in all their dealings. I highly recommend them for anyone's insurance needs.

- Gene L., 2020

Very helpful and professional! Answered emails same day , usually within an hour. Answered all my questions with no problems ! Very pleasant !

- Corynne B., 2020

I recently switched over from Allstate, couldn't be happier. The team at BRC took care of everything. (Home Auto & Umbrella) They responded to any questions even through the pandemic!!

- William W., 2020

BR&C is an absolute pleasure to deal with! Lindsey and Kristen are well versed in Insurance as well as being the nicest, kindest, most professional people. I had to get insurance for my mom's house on what turned out to be a holiday weekend. They went above and beyond and followed up to make sure all went well. I wouldn't hesitate to recommend them for all your insurance needs!

- Louise C., 2020

It was such a pleasure working with this company! Kristen was especially kind throughout the entire process, and we can't thank her enough for all of her help! Would definitely recommend!

- Jacqueline S., 2020

I have been using Brooks Robb & Callahan for my NY insurance needs for several years. I have never experienced a problem. The staff are professional, knowledgeable, and friendly. Products are never “pushed” on me. I explain what I need, we discuss the particular situation/need, and then I am given time to make my own decision. I truly enjoy working with the Brooks Robb & Callahan people.

- Dr. C., 2020

Anytime I have called for Insurance certificates to be sent out, it was done quickly and professionally. I also like the emails sent to me about updates. The staff are always polite and helpful.

- Michael M., 2020

Always professional, kind and helpful!

- Anita B., 2020

The staff at BR & C genuinely strive to help you. I’ve been nothing but satisfied with everything they’ve done for me. They are 100% full service and cater to all of your insurance needs. I mostly deal with Nancy Weidler and she is ACES! All I have to do is email her with my questions or concerns and she’s right on top of it. I would definitely recommend BR & C to anyone looking for a stress free way to save money on insurance.

- Don W., 2020

Keep doing what you're doing! Your firm consists of customer-friendly, knowledgeable professionals who went far above expectations to get me the best deal! I was able to secure premier insurance coverage at optimal pricing. I now have all of my insurances with Brooks Robb & Callahan, thank you!

- Richard L., 2020

I have been with BRC for more than 20 years. Their team is second to none. Always happy, helpful and responsive!!

- David R., 2020

BRC made navigating the new home insurance purchase easy. Extremely nice customer service and agents available to answer your questions and guide you through the process!

- Barry W., 2020

I was in need of renters insurance and Lindsey @Brooks Robb & Callahan came highly recommended. I’ve been incredibly happy with there service, honestly and attention to detail. I would highly suggest them to anyone looking to make changes in there insurance.

- Catherine M., 2020

BRC is the place to go for insurance! They take the time to listen to your needs and offer a wonderfully personalized experience. Highly recommend!

- Stefanie C., 2020

Great service and always attentive.

- Michael B., 2020

Great Service very happy with dealing with them.

- Lisa L., 2020

As a new homeowner, the process of obtaining both homeowner and automobile insurance has been seamless. Kristen has been more than helpful, she even answers random questions that I pose. She’s great.

- Kizzy T., 2020

Very quick turnaround whenever we call and have a specific question or need.

- Kenneth P., 2020

Your company has always been quick to handle any of my questions and needs.

- Karen I., 2020

Very professional. Always willing to talk and answer questions. Calm and able to assist you when you need help.

- Joseph & Martha C., 2020

Very attentive to my needs. 

- Howard C., 2020

Very helpful, and pleasure to deal with.

- Glenn B., 2020

Very responsive.

- Gary M., 2020

Kristen is the beer does her job quickly and keeps you informed every step of they way! She is the absolute best and I highly recommend her!!

- Denise B., 2020

You are always there to provide the best service in every way. Thank you.

- Deborah M., 2020

Nice people, easy access and prompt responses.

- Barry W., 2020

Score 10 - Always on top of the issue and they don’t want for the customer to follow up.

- Ajay P., 2020

Best customer service around! I highly recommend calling Brooks Robb and Callahan insurance for all of your insurance needs!

- Amanda P., 2020

I worked with Brooks Robb and Callahan for my renters insurance and they made the process so easy and stress free. Highly recommend!!

- Megan M., 2020

I called Brooks Robb and Callahan Insurance Agency for my renters and auto insurance and I’m really happy I did. Lindsey saved me over $300 and opened my eyes to the important auto coverage I was missing. She increased my limits to what she has for her own policy and treated me like family. I would highly recommend calling Brooks Robb and Callahan for all of your insurance needs! I am recommending them to all of my family and friends.

- Jonathan C., 2020

Always ready to answer any questions I may have.

- Wayne J., 2020

Great service. I really feel like my agent, Nancy is looking out for me. Thank you.

- Timothy G., 2020

I called Brooks Robb and Callahan for my renters and auto insurance and had a great experience! They work with so many insurance companies and look all over for the best rates. All of the women in the office are a pleasure to work with and genuinely care about my insurance needs. They are always there to answer any questions I have and explain my policy to me. I highly recommend Brooks Robb and Callahan for all of your insurance needs!!

- Jaime K.P., 2020

I don’t know anything about car insurance, which as a full grown adult is borderline embarrassing to admit. So, I called Brooks, Rob, and Callahan and got to speak to Lindsey. She is genuinely one of the nicest and most knowledgeable people I’ve interacted with. She provided me with a great quote that will save me a lot of money. I highly recommend BR&C!

- Hillary M., 2020

BRC helped me with my renters and auto policy. Easy to work with and a great deal as well. Will gladly use them again and again. Thanks for making it so easy Lindsey!

- Matt L., 2020

Great company. Very professional and helpful. They helped me with my home owners insurance and were able to save me money, I would definitely recommend.

- Alexander G., 2020

Working with Kristen at Brooks Robb and Callahan was a great experience. She helped me and my wife save money on our homeowners and auto insurance and provided us with higher auto limits than our current policy. She also wrote me a bond policy for my business. We highly recommend calling her for all of your insurance needs.

- Brian R., 2020

My husband and I worked with Kristen and Lindsey at Brooks Robb and Callahan for our homeowners and auto insurance. They were really caring and knowledgeable. We are recommending their insurance agency to all of our family and friends. My husband also bound his commercial insurance with them and was really happy with the new insurance company and premium. Thank you Brooks Robb and Callahan!

- Jessica L., 2020

It was extremely easy to setup auto and renters insurance through Brooks, Robb and Callahan. The process was simple and quick. I really had a heehaw of a time.

- Ian L., 2020

I recently called for a quote after being recommended by a friend, and was so thrilled with the level of personal service I was provided. Makes a huge difference to be able to call at any time and speak to someone who doesn’t treat you like a number!

- Brett F., 2020

Kristen was amazing - after my other broker reviewed my coverage for savings and said they couldn’t do anything, Kristen found another highly-rated carrier to provide the same coverage for HALF the cost (I have 6 cars in the family). And then when I had trouble with the logistics for getting the new policy in place, she went out of her way to help me get it done. I wish most people provided half as good service as she did - the world would be a better place!

- Todd D., 2019

My sister and I worked with Brooks Robb & Callahan to get our first HOI policy. We couldn't be happier with the friendly, informative, and thorough service that Kristen provided. We look forward to a longstanding relationship and I plan to highly recommend Kristen and her team to our family and friends!

- Kelly D., 2019

My Auto Insurance rates increased and my Prior company could not give me a proper justification.The young lady (Lindsey Brekne) I contacted at BRC was referred to me by a close friend. She was impressive to him also. When I made the initial contact, she was on vacation but took the time to respond to me. I gave her the relevant information for coverage on a new Auto policy and she responded with a detailed email that gave me the information I needed. To put it bluntly, I saved some significant bucks with much better coverage! She was very efficient and got everything done in a timely manner then handled the cancellation of my prior insurance Policy. I told her that she gained a Client for life and she has.

- Clive P., 2018

In a competitive world of insurance companies these days, Brooks, Robb & Callahan come out on top. When you deal with large insurance companies, you’re just a number. When dealing with BR&C, it is a great personable experience. When I speak to agent Lindsey, she knows who I am and I know who she is. She goes out of her way to get the best rates possible and assure you the best coverage. Thank you Kristen for managing such a reliable company!

- Dennis R., 2018

I called and spoke with Kristen who was a pleasure to deal with all while helping me save money on insurance. The service was lovely & I’m so thrilled at my savings too! This is definitely the place to call if you’re looking for a quote.

- Patricia S., 2018

BRC was a complete upgrade from my former agency. They are responsive to inquiries, have provided sound guidance on coverage, and better rates than I was paying before. I've been pleasantly surprised on all fronts, and highly recommend them.

- Jackie S., 2018

I had an awesome experience working with Lindsey Brekne! She saved me a ton on my property and renter’s insurance with Travelers and was super easy to work with. I would definitely recommend Brooks Robb & Callahan!

- Chase J., 2018

I have been with BRC for years and they have always provided the best service, the best prices for the best companies in the industry. They have been a pleasure to do business with. I use them for all my insurance needs.

- Edward N., 2018

Brooks Robb and Callahan saved me a lot of money on my auto insurance! Their service was excellent and they took the time to help me understand my policy. I am definitely recommending them to my friends and family!

- Taylor V., 2018

Very helpful and kind people would recommend to family and friends.

- Louis N., 2018

I was referred by a friend to get a quote on my insurance and ended up saving money while also getting better coverage. I called and spoke to Lindsey, she was a pleasure to work with and always willing to help! I definitely recommend calling them for a quote.

- Megan B., 2018

Great service 10/10

- Travis B., 2018

A really great and trusting company to get home or auto insurance from. They do offer more besides that as well. Everyone is personable and extremely helpful.

- Maxwell D., 2018

Great customer service and highly recommend!

- Frank G., 2018

Very professional service. Nancy helped me save money on homeowners fire insurance. 100% recommend them everyone.

- Harpreet K., 2018

Great customer service. Helped me out-great with insurance. Definitely would recommend them to any friends and family looking for insurance.

- Matt E., 2018

I was referred by a family member, and I am so happy I called. They were very knowledgeable, helpful, friendly AND saved me money on my home and auto insurance! I highly recommend BRC Insurance to anyone looking to save money, and want that personal touch with an insurance agent.

- Laura C., 2018

Best customer service out there! Extremely knowledgable and efficient. Thanks Brooks Robb & Callahan.

- Darby S., 2018

Competitive rates and the best customer service I’ve ever experienced. Give them a call!

- Ben S., 2018

Great customer service. Help me safe over a $160 thank you

- Ralph J., 2018

Great people to deal with really worked with me and my needs.

- Mike K., 2018

Pointed in their direction for home and auto policy and saved over $150 per month. Very knowledgeable and always accessible to talk. Great service and have recommended to many family and friends!

- Dan C., 2017

Best insurance company I've ever worked with!

- Adam H., 2017

Recently I was looking for insurance quote and one of my friends referred me to Brooks Robb & Callahan. I was dealing with with Lindsey Brekne and Kristen Ducharme, I must say that I never had better experience...they were honest, responsive and guided me through every step of the process. I had a lot of questions and they answered every one, I've already told my friends and family about my experience. Thank you Lindsey and Kristen!

- Ivica B., 2017

I called Brooks Robb & Callahan to get a homeowners quote for my house in Syosset. Lindsey explained the different types of coverage and options. She made the entire process very easy for me to understand and I was able to save on my premium.

- David M., 2017