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Our Partners & The Claims Process

 

Most insurance carriers prefer you report the loss directly to their claims team so you can provide details of exactly what happened; however, we are here to help in any way we can and answer any questions you may have. 

 

Be sure to take pictures of the damage that ensues and always pay with a check or credit card so there is a paper trail (do NOT pay with cash).  You will be assigned an insurance adjuster by your company who will assist you through the entire claims process.  They will do their best to get in touch with you within 72 hours - when there are large storms, please anticipate a delay.  Your insurance adjuster will schedule an appointment to see the loss as soon as possible, but at your convenience.   

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It is an insured's responsibility to mitigate any further loss, within reason (for example, if you have a leaking roof, put a bucket under the leaking area - the company does not want you going on the roof).  Your safety is most important.  Make sure to take photos and save all receipts and documents pertaining to the loss for the adjuster.

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The following is a list of Insurance Company Emergency Claim Contacts:

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A Central Insurance
ACE Insurance
American Modern
AIG
Adirondack Insurance Exchange
Chubb
Arrowhead Insurance
Berkshire Hathaway Guard Insurance
The Andover Companies
Cabrillo Coastal

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A Central Insurance Co. (NYCM)
Claims: (800) 234-6926
Service: (800) 234-6926
Claims Billing Website

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ACE (Chubb)
Claims: (800) 444-6161
Service: (800) 444-6161

Claims Billing Website

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Adirondack Insurance Exchange

Claims: (877) 629-8003

Service: (877) 629-8003

Claims Billing Website

 

 

 

 

AIG

Claims: (800) 767-2524

Service: (800) 448-2542

Claims Billing Website

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American Modern

Claims: (800) 375-2075

Service: (800) 543-2644

Claims Billing Website

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AmTrust

Claims: (866) 272-9267

Service: (212) 220-7120

Claims Billing Website

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The Andover Companies
Claims: (516) 922-6500
Service: (978) 475-3300
Claims Billing Website

**Report Claim through BRC

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Arrowhead General

Claims: (619) 744-0500

Service: (619) 744-0500

Claims Billing Website

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Berkshire Hathaway GUARD

Claims: (800) 673-2465

Service: (800) 673-2465

Claims Billing Website

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Cabrillo General Insurance

Claims: (866) 482-5246

Service: (866) 896-7233

Claims Billing Website

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CHUBB
Claims: (800) 252-4670
Service: (866) 324-8222
Claims Billing Website

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CNA Surety

Claims: (877) 672-6115

Service: (800) 331-6053

Claims Billing Website

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Condon & Skelly

Claims: (800) 257-9496

Service: (800) 257-9496

Claims Billing Website

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Encompass

Claims: (800) 588-7400

Claims Billing Website

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Farmers of Flemington

Claims: (866) 631-9153

Service: (800)-435-7764

Claims Billing Website

CNA Surety
Condon Skelly
AmTrust
Insurance
Harleysville Insurance
Kemper Insurance
Hanover Insurance
Interboro Insurance
Mercury Insurance

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Hagerty

Claims: (800) 385-0274

Service: (877) 922-9701

Claims Billing Website

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Hanover
Claims: (800) 628-0250 
Service: (800) 922-8427 
Claims Billing Website

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Harleysville (Nationwide)

Claims: (800) 421-3535

Service: (800) 338-8301

Claims Billing Website

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The Hartford

Claims: (800) 243-5860

Service: (860) 547-5000

Claims Billing Website

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Interboro (UPC)
Claims: (888) 256-3378 
Service: (877) 369-0304 
Claims Billing Website

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Kemper Insurance
Claims: (866) 860-9348
Service: (866) 860-9348

Claims Billing Website

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Kingstone Insurance

Claims: (855) 394-0704
Service: (800) 364-7045

Claims Billing Website

 

 

 

 

Lemonade

Claims: (844) 733-8666

Service: (844) 733-8666

Claims Billing Website

 

 

 

 

Merchants Insurance Group

(Business Insurance)
Claims: (800) 462-1077
Service: (800) 462-1077

Claims Billing Website

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Mercury Insurance

Claims: (800) 503-3724

Service: (800) 503-3724

Claims Billing Website

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Mountain Valley Indemnity Co.

Claims: (888) 980-7647

Service: (888) 980-7647

Claims Billing Website

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Narragansett Bay Insurance
Claims: (800) 343-3375
Service: (800) 343-3375
Claims Billing Website

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National General Insurance

Claims: (800) 325-1088

Service: (888) 293-5108

Claims Billing Website

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NYCM Insurance

Claims: (800) 234-6926

Service (800) 234-6926

Claims Billing Website

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New York Property Insurance Underwriting Association

Claims: (212) 208-9700

Service: (212) 208-9700

Claims Billing Website

Hagerty
The Hartford
Merchants
Complex Coverage
Scottsdale Insurance
UPC Insurance
Travelers Insurance
PURE Insurance
Utica National

 

 

Ocean Harbor

Claims: (855) 585-0500

Service: (631) 547-5959

Claims Billing Website

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Plymouth Rock

Claims: (844) 346-1225

Service: (844) 242-3555

Claims Billing Website

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Progressive

Claims: (800) 274-4499

Service: (855) 758-0943

Claims Billing Website

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Pure Insurance

Claims: (888) 813-7873

Service: (888) 813-7873

Claims Billing Website

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Safeco

Claims: (800) 332-3226

Service: (800) 332-3226

Claims Billing Website

 

 

 

 

Scottsdale Insurance Company (Nationwide)

Claims: (800) 423-7675

Service: (800) 423-7675

Claims Billing Website

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ShoreOne Insurance

Claims: (888) 201-0394

Service: (833) 378-3781

Claims Billing Website

 

 

 

 

Swyfft

Claims: (877) 799-3389

Service: (855) 479-9338

Claims Billing Website

 

 

 

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Tapco Underwriters, Inc.
Claims: (800) 334-5579
Service: (800) 334-5579
Claims Billing Website

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Travelers

Claims: (800) 252-4633

Service: (800) 842-5075

Claims Billing Website

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UPC Insurance

Claims: (888) 256-3378

Service: (727) 895-7737

Claims Billing Website

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USLI

Billing: (866) 632-2003 
Claims Billing Website

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Utica First
Claims: (800) 456-4556 
Service: (315) 736-8211 
Claims Billing Website

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Utica National Insurance Group
Claims: (800) 216-1420
Service: (781) 224-2600
Claims Billing Website

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Velocity Risk Underwriters 

Claims: (844) 878-2567

Service: (844) 878-7529

Claims Billing Website

Progressive
Tapco
USLI
Kingstone Insurance
Swyfft Insurance
Velocity
Plymouth Rock
Insurance
Lemonade Insurance
National General Insurance
Mountain Valley Insurance
Encompass
NYCM Insurance
SafeCo Insurance
ShoreOne Insurance
Farmers Insurance
NYPIUA

Flood Insurance

Assurant

American Bankers
Claims: (800) 358-0600
Service: (888) 260-7736
Claims Billing Website

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Aon Edge Private Flood Insurance

Claims: (888) 281-0684

Service: (888) 281-0684

Website

Aon Edge Flood Insurance
National Flood Insurance Program

FEMA/National Flood Insurance Program (NFIP)
Claims: (800) 759-8656 
Service: (800) 637-3846 

Website

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Neptune Flood

Claims: (727) 202-4815

Service: (727) 202-4815

Claims Billing Website

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Neptune Flood Insurance
Wright Flood

Wright Flood
Claims: (800) 725-9472 
Service: (800) 820-3242
Claims Billing Website

While we may list some companies above, this may not be a complete list of contact information - please refer to your policy. If you do not see your company listed or call us at 516-922-6500 Monday - Friday from 8:30am - 4:30pm.

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