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Our Partners & The Claims Process
Most insurance carriers prefer you report the loss directly to their claims team so you can provide details of exactly what happened; however, we are here to help in any way we can and answer any questions you may have.
Be sure to take pictures of the damage that ensues and always pay with a check or credit card so there is a paper trail (do NOT pay with cash). You will be assigned an insurance adjuster by your company who will assist you through the entire claims process. They will do their best to get in touch with you within 72 hours - when there are large storms, please anticipate a delay. Your insurance adjuster will schedule an appointment to see the loss as soon as possible, but at your convenience.
It is an insured's responsibility to mitigate any further loss, within reason (for example, if you have a leaking roof, put a bucket under the leaking area - the company does not want you going on the roof). Your safety is most important. Make sure to take photos and save all receipts and documents pertaining to the loss for the adjuster.
The following is a list of Insurance Company Emergency Claim Contacts:
A Central Insurance Co. (NYCM)
Claims: (800) 234-6926
Service: (800) 234-6926
Claims Billing Website
ACE (Chubb)
Claims: (800) 444-6161
Service: (800) 444-6161
Adirondack Insurance Exchange
Claims: (877) 629-8003
Service: (877) 629-8003
AIG
Claims: (800) 767-2524
Service: (800) 448-2542
American Modern
Claims: (800) 375-2075
Service: (800) 543-2644
AmTrust
Claims: (866) 272-9267
Service: (212) 220-7120
The Andover Companies
Claims: (516) 922-6500
Service: (978) 475-3300
Claims Billing Website
**Report Claim through BRC
Arrowhead General
Claims: (619) 744-0500
Service: (619) 744-0500
Berkshire Hathaway GUARD
Claims: (800) 673-2465
Service: (800) 673-2465
Cabrillo General Insurance
Claims: (866) 482-5246
Service: (866) 896-7233
CHUBB
Claims: (800) 252-4670
Service: (866) 324-8222
Claims Billing Website
CNA Surety
Claims: (877) 672-6115
Service: (800) 331-6053
Condon & Skelly
Claims: (800) 257-9496
Service: (800) 257-9496
Encompass
Claims: (800) 588-7400
Farmers of Flemington
Claims: (866) 631-9153
Service: (800)-435-7764
Hagerty
Claims: (800) 385-0274
Service: (877) 922-9701
Hanover
Claims: (800) 628-0250
Service: (800) 922-8427
Claims Billing Website
Harleysville (Nationwide)
Claims: (800) 421-3535
Service: (800) 338-8301
The Hartford
Claims: (800) 243-5860
Service: (860) 547-5000
Interboro (UPC)
Claims: (888) 256-3378
Service: (877) 369-0304
Claims Billing Website
Kemper Insurance
Claims: (866) 860-9348
Service: (866) 860-9348
Kingstone Insurance
Claims: (855) 394-0704
Service: (800) 364-7045
Lemonade
Claims: (844) 733-8666
Service: (844) 733-8666
Merchants Insurance Group
(Business Insurance)
Claims: (800) 462-1077
Service: (800) 462-1077
Mercury Insurance
Claims: (800) 503-3724
Service: (800) 503-3724
Mountain Valley Indemnity Co.
Claims: (888) 980-7647
Service: (888) 980-7647
Narragansett Bay Insurance
Claims: (800) 343-3375
Service: (800) 343-3375
Claims Billing Website
National General Insurance
Claims: (800) 325-1088
Service: (888) 293-5108
New York Central Mutual
Claims: (800) 234-6926
Service (800) 234-6926
New York Property Insurance Underwriting Association
Claims: (212) 208-9700
Service: (212) 208-9700
Ocean Harbor
Claims: (855) 585-0500
Service: (631) 547-5959
Plymouth Rock
Claims: (844) 346-1225
Service: (844) 242-3555
Progressive
Claims: (800) 274-4499
Service: (855) 758-0943
Pure Insurance
Claims: (888) 813-7873
Service: (888) 813-7873
Safeco
Claims: (800) 332-3226
Service: (800) 332-3226
Scottsdale Insurance Company (Nationwide)
Claims: (800) 423-7675
Service: (800) 423-7675
Swyfft
Claims: (877) 799-3389
Service: (855) 479-9338
Tapco Underwriters, Inc.
Claims: (800) 334-5579
Service: (800) 334-5579
Claims Billing Website
Travelers
Claims: (800) 252-4633
Service: (800) 842-5075
UPC Insurance
Claims: (888) 256-3378
Service: (727) 895-7737
USLI
Billing: (866) 632-2003
Claims Billing Website
Utica First
Claims: (800) 456-4556
Service: (315) 736-8211
Claims Billing Website
Utica National Insurance Group
Claims: (800) 216-1420
Service: (781) 224-2600
Claims Billing Website
Velocity Risk Underwriters
Claims: (844) 878-2567
Service: (844) 878-7529
Flood Insurance
American Bankers
Claims: (800) 358-0600
Service: (888) 260-7736
Claims Billing Website
FEMA/National Flood Insurance Program (NFIP)
Claims: (800) 759-8656
Service: (800) 637-3846
Wright Flood
Claims: (800) 725-9472
Service: (800) 820-3242
Claims Billing Website
While we may list some companies above, this may not be a complete list of contact information - please refer to your policy. If you do not see your company listed or call us at 516-922-6500 Monday - Friday from 8:30am - 4:30pm.