OUR PARTNERS & THE CLAIMS PROCESS
Suffering a loss can be emotionally, mentally and/or physically devastating. As your independent agent, we are here to help you pick up the pieces and make your claim experience as smooth as possible.
If you have an insurance claim, please call our office at 516-922-6500 so we can help guide you through the reporting process. Most insurance carriers will prefer you report the claim directly so you can provide details of exactly what happened. You will be assigned an insurance adjuster by your company who will assist you through the entire claims process. You will likely hear from them within 1-2 business days. Your insurance adjuster will schedule an appointment to see the loss as soon as possible, but at your convenience.
It is an insured's responsibility to mitigate any further loss, within reason (for example, if you have a leaking roof, put a bucket under the leaking area - the company doesn't want you going on the roof). Make sure to take photos and save all receipts/documents pertaining to the loss for the adjuster.
If we are closed, the following is a list of Insurance Company Emergency Claim Contacts:
Merchants Insurance Group
Claims: 1 800-462-1077
Service: 1 800-462-1077
Claims: 1 (800) 444-6161
Service: 1 (800) 444-6161
Claims: 1 (800) 503-3724
Service: 1 (800) 503-3724
New York Property Insurance Underwriting Association
Main Mapfre Insurance
Claims: 1 (800) 221-1605
Service: 1 (800) 922-8276
Claims: 1 (800) 252-4633
Service: 1 (800) 842-5075
FEMA/National Flood Insurance Program (NFIP)
While we may list some companies above, this may not be a complete list of contact information - please refer to your policy if you do not see your company listed or call us at 516-922-6500 Monday-Friday from 8:30am-4:30pm.